FAQs

  1. What payment moe we accept?
    We accept Credit/debit via with or without PayPal.

  2. How long does it take to confirm my order?
    Once payment has been completed.

  3. How do I know if my order is confirmed?
    Once the order has been confirmed you will receive a confirmation email with delivery details and order number. If you have not received confirmation email within 3-5 working days, please contact us at esales@otobodycare.com or +65 6747 0656 and do not re-create your order.

  4. How do I know if my shipment is confirmed?
    Once you receive a confirmation email, a shipment confirmation email with order number will send to you shortly. If you have not received shipment confirmation email within 3-5 working days, please contact us at esales@otobodycare.com or +65 6747 0656 (9am-6pm) and do not re-create your order.

  5. Can I Cancel my order?
    Unfortunately, we are unable to cancel any orders once payment is confirmed.

  6. What do I do if I have a problem with item ordered?
    Please contact us at esales@otobodycare.com or +65 6747 0656 (9am-6pm) with your order number.

  7. Can I schedule the time for my delivery?
    Yes, it can be done (Delivery applies on weekdays only). Please contact us at esales@otobodycare.com or +65 6747 0656 (9am-6pm)

  8. What shipping companies do you use?
    We use our in-house transport or outsource to third parties depending on type of delivery.

  9. How can I get updated with new arrivals or exclusive promotions?
    You can subscribe to our newsletter by emailing to deals@otobodycare.comor like our Facebook page - OTO Singapore

  10. Will my personal information be shared with third parties?
    All information is kept private and confidential. Please read our Privacy Policy for more.